Front Office Manager | Hotel | Cape Town

We are seeking an experienced Front Office Manager for a hotel based in Cape Town, South Africa.

The successful candidate will be responsible for overseeing all front office operations, ensuring exceptional guest service, efficient check-in/check-out processes, and smooth daily coordination of reception and reservations functions within a hospitality environment.

Key Responsibilities:

Oversee front office and reception operations
Ensure high standards of guest service and guest satisfaction
Manage reservations, check-ins, and check-outs
Supervise and train front office staff
Maintain operational efficiency and service standards

Requirements:

Previous experience as a Front Office Manager or similar role in hospitality
Strong leadership and guest service skills
Excellent communication and organisational abilities
Ability to manage a busy hotel front desk environment